Returns & Refunds Policy | Vocabulary Booster
Vocabulary Booster

Returns & Refunds Policy

Effective Date: September 10, 2026

Vocabulary Booster offers both physical educational books and digital learning mobile applications. Because of the distinct nature of physical and digital products, separate terms govern returns, replacements, and refunds for each product type.

1. Physical Book Replacement

Vocabulary Booster provides a three (3) day replacement policy from the date of parcel delivery for physical books. Replacement is exclusively available for confirmed manufacturing and production defects, including:

  • Completely blank or missing print on pages;
  • Missing page(s) within the book;
  • Severe printing errors or significant binding manufacturing defects.

2. Non-Eligible Situations

Book replacement will not be approved under the following circumstances:

  • Torn, soiled, or damaged pages caused by customer usage;
  • Accidental damage or improper handling after delivery;
  • Intentional harm or alteration of the book;
  • Change of personal preference or opinion after purchase;
  • The book is no longer needed by the customer;
  • Claims submitted after the 3-day reporting window has expired.

3. Open & Check on Delivery

Customers are entitled to open and inspect the book packaging in the presence of the courier representative upon delivery. We strongly encourage customers to verify the book's physical pages and printing condition before accepting the package. If any visible defect is noticed, report it immediately to the courier delivery agent and contact our customer support.

4. Replacement Claim Window

Any claim regarding an eligible printing defect or missing page must be reported to Vocabulary Booster within three (3) calendar days from the official delivery date. Claims submitted after 3 days cannot be accepted, subject to mandatory applicable law.

5. Replacement Process

To request a replacement, please provide our support team with:

  • Customer's Full Name
  • Order Number or Invoice Reference
  • Contact Phone Number
  • Detailed description of the issue
  • Clear photographs or video showing the defect

Upon review and approval of an eligible claim, a new replacement copy will be dispatched to the customer.

6. No Cash Refunds for Physical Books

For eligible physical book defects, the sole and exclusive remedy provided is product replacement with a new copy. Cash refunds are not offered for physical books.

7. Free Access for Digital Application

Upon downloading the Vocabulary Booster application, users can access up to fifty (50) essential vocabulary words free of charge. This allows users to experience the application interface, audio loops, and features thoroughly prior to purchasing the full version.

8. Digital Product Purchase & Refund Policy

Upon successful payment, premium digital access is unlocked and activated immediately. Because access is granted in full instantaneously, payments for digital products are generally non-refundable. Refunds are not issued for change of mind, personal preference, or failure to utilize the application after purchase.

9. Technical Issues & Access Restoration

If payment succeeds but premium access fails to activate automatically due to a network or technical failure, contact our support team. Upon transaction verification, our team will manually activate or restore access. The standard remedy for access failure is access restoration rather than a financial refund.

10. Duplicate Payments

If you were charged more than once for the exact same transaction due to a payment gateway error or accidental double submission, please contact us with the transaction IDs. Verified duplicate charges will be refunded back to the originating payment method.

11. Refund Processing Times

Approved refunds for duplicate payments are processed through third-party payment gateways (such as bKash, Nagad, or card processors). Processing times may take 5 to 10 business days depending on the financial institution.

12. Fraudulent or Unauthorized Transactions

If you believe a payment was executed fraudulently or without your authorization, notify Vocabulary Booster and your financial institution immediately so the transaction can be investigated.

13. Applicable Law

Nothing in this policy is intended to exclude or limit any non-waivable statutory rights or consumer warranties available to you under applicable consumer protection legislation.

14. Contact Information

For return or refund requests, please contact our support team: