Shipping & Delivery Policy | Vocabulary Booster
Vocabulary Booster

Shipping & Delivery Policy

Effective Date: September 10, 2026

This Shipping & Delivery Policy applies to physical books purchased through the Vocabulary Booster website.

Physical delivery is not required for mobile applications or other digital products. Digital access is delivered and activated electronically immediately upon confirmed payment.

1. Domestic Book Delivery in Bangladesh

Vocabulary Booster delivers physical books to all districts and locations across Bangladesh.

A standard delivery fee of 50 BDT currently applies to all domestic orders within Bangladesh. This delivery fee must be paid in advance to confirm the shipment.

2. Payment Methods

Customers may choose between two payment options for physical books:

  • Cash on Delivery (COD): Pay the book price to the courier delivery representative upon receiving the package (after paying the delivery fee in advance).
  • Full Advance Online Payment: Pay the full book price plus delivery fee online in advance via bKash, Nagad, Rocket, or cards for a contactless delivery.

3. Delivery Timelines

We strive to dispatch orders quickly. Most domestic deliveries are completed within two (2) business days. General domestic delivery time is typically up to five (5) business days, depending on courier capacity, destination location, weather, and national holidays.

4. Open & Check on Delivery

Customers have the right to open the packaging in the presence of the courier representative and inspect the book's physical pages and printing condition before taking delivery. If any visible damage or defect is identified, please inform the courier agent immediately and contact our customer support.

5. International Shipping

Vocabulary Booster can ship physical books internationally. For international orders, the complete book price and estimated courier shipping fee must be paid in advance.

International courier rates and delivery times vary according to destination country, parcel weight, and shipping carrier. Applicable international shipping charges will be confirmed prior to final order execution.

6. Customs, Taxes, and Import Charges

For international shipments, any destination customs duties, import tariffs, VAT, or clearance fees imposed by the recipient country's government are the responsibility of the customer, unless stated otherwise in the order confirmation.

7. Accurate Delivery Information

Customers must provide accurate, complete recipient names, phone numbers, and delivery addresses. Vocabulary Booster is not liable for failed or delayed deliveries resulting from incorrect, unreachable, or incomplete contact information. Re-delivery attempts due to customer error may incur an additional delivery charge.

8. Failed Deliveries and COD Abuse

Repeatedly placing COD orders and refusing parcel delivery without justifiable defect, or submitting fictitious orders, may result in permanent suspension of Cash on Delivery payment privileges.

9. Lost or Delayed Shipments

If your shipment is significantly delayed or presumed lost, please contact our support team with your tracking details. We will initiate an inquiry with our courier partner to track down and expedite your parcel.

10. Damaged or Defective Books

If you discover a manufacturing defect (such as missing pages or unprinted pages) after delivery, report it to Vocabulary Booster within three (3) calendar days of delivery. Eligible claims will be resolved with a new replacement copy in accordance with our Returns & Refunds Policy.

11. Order Cancellation

Orders for physical books may be cancelled only prior to dispatch from our fulfillment center. Once a shipment has been handed over to the courier service, cancellation is no longer possible.

12. Courier Partners

Vocabulary Booster partners with reputable national courier and logistics services (such as Steadfast, RedX, Sundarban, and eCourier) to ensure safe and timely delivery. Courier partners may be updated from time to time based on performance.

13. Digital Product Delivery

No physical shipping is required for the Vocabulary Booster mobile application or digital content. Upon confirmed payment, premium digital access is activated electronically and tied to the user's account immediately.

14. Contact Information

For shipping and delivery queries, please contact our support team: